Senior Sales Strategy & Operations Manager
US Remote @Customer.io posted 3 weeks ago in Marketing Shortlist Email JobJob Detail
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Job ID 726
Job Description
Some things you’ll do
- Lead the development and execution of sales strategies using performance data, market trends, and business insights
- Build and improve forecasting, quota setting, and pipeline management processes that align with business goals
- Maintain and optimize key tools and systems (Salesforce, dashboards, reporting frameworks) to improve sales team efficiency
- Partner with Marketing, Finance, and Product to align GTM initiatives and drive consistent execution
- Deliver regular reporting and analysis on sales performance, surfacing actionable insights and recommendations
- Work closely with Enablement and Product Marketing to equip the sales team with tools, insights, and best practices
- Own the design and implementation of compensation plans, incentive structures, and territory strategies
- Identify and resolve bottlenecks in the sales process—championing automation and simplification where possible
- Support sales leadership with decision-making through modeling, market research, and competitive analysis
- Provide after‐hours support during the final week of each month to assist the revenue team with end‐of‐month contract processing and ensure timely closing.
About you
- You have a strong understanding of sales strategy, pipeline health, and GTM operations—especially in a SaaS environment
- You’ve led or supported forecasting, territory planning, and compensation design at scale
- You’re deeply analytical and comfortable turning messy data into clear insights and decisions
- You love solving complex problems that sit at the intersection of people, process, and data, and you get energy from bringing structure to ambiguity
- You’re motivated by helping sales teams work smarter and more efficiently—removing friction and creating systems that empower them to succeed
- You thrive on cross-functional collaboration and know how to bring diverse stakeholders together around shared goals
- You balance big-picture thinking with a strong attention to detail and take pride in building systems that serve both people and business outcomes
- You’re an excellent communicator who can influence across all levels of the organization
- You’re highly proficient in Excel and SQL, and comfortable navigating Salesforce and BI tools like Looker, Tableau, or Power BI
- You’re adaptable, resourceful, and at your best when navigating fast-paced, evolving environments
What we’re looking for
- 5+ years of experience in Sales Strategy, Revenue Operations, Sales Ops, or a related field
- Proven track record of driving sales performance through strategy, planning, and process improvements
- Strong experience with Salesforce and familiarity with sales analytics or BI tools (e.g., Tableau, Power BI, Looker)
- Highly proficient in Excel and SQL for reporting and advanced analysis
- Strong understanding of sales methodologies, pipeline management, and go-to-market frameworks
- Excellent communication and stakeholder management skills—you’re just as confident presenting to executives as you are collaborating with ICs
Why this role matters
You’ll be the engine behind how we scale and optimize our sales org—helping us stay aligned, data-informed, and ready for growth. If you’re looking to drive meaningful impact in a collaborative, fast-moving environment, we can’t wait to meet you.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,800 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $137,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
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