Head of Data & Analytics

US Remote @Customer.io posted 3 weeks ago in Data Analyst
  • |United States (Remote) | 401(k) benefit | Salary: $230,000 USD View on Map
  • Post Date : June 5, 2025
  • Apply Before : July 5, 2025
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Job Detail

  • Job ID 885

Job Description

Hi, I’m Maria, a Recruiter at Customer.io. My team is on the hunt for a visionary, AI-first Head of Data & Analytics to lead and elevate our Business Intelligence function as we scale. This is a critical leadership role where you’ll drive strategy, build a high-performing team, and help shape the future of decision-making at Customer.io. You’ll be a trusted partner to executives across Product, Engineering, Marketing, Sales, and Customer Success—helping us be an AI-first organization and turn data into a strategic advantage.

What You’ll Do

Strategic Leadership

  • Champion the adoption of AI/ML-powered analytics to deliver predictive and real-time insights.
  • Define and drive a modern data and analytics strategy aligned to company priorities.
  • Establish a robust governance framework for KPI and performance measurement.
  • Drive strategic planning by leveraging data to identify risks, opportunities, and areas for growth.

Team & Culture Building

  • Lead and mentor a high-performing, scalable Data team.
  • Shape the future of the team—ensuring the right structure, skills, and growth opportunities.
  • Foster a culture of AI-first curiosity, decisiveness, collaboration, and continuous improvement.

Cross-Functional Partnership

  • Serve as a proactive business partner to leaders across departments.
  • Collaborate closely with Finance, EPD (Engineering, Product, Design), GTM, and Customer Success teams to embed analytics in key decisions.
  • Translate complex analyses into clear, compelling data stories that drive alignment and action.

Operational Excellence & Innovation

  • Own and evolve our modern analytics stack (including but not limited to: Snowflake, dbt, Sigma (or Looker/Tableau) — with a focus on integrating AI-enabled capabilities, and expanding into best-in-class tools that support machine learning and predictive analytics.
  • Ensure high standards in data governance, quality, and accessibility.
  • Lead experimentation, hypothesis testing, and insight delivery to support product and marketing innovation.

Who You Are

  • 15+ years of experience in data analytics, business intelligence, or data strategy, ideally in high-growth B2B SaaS.
  • 8+ years of experience leading and scaling teams—both strategically and tactically.
  • Strong business acumen, able to translate complex data framework into business actions.
  • Fluent in using AI/ML tools to drive measurable business outcomes.
  • Strong understanding of modern data architecture, including AI / ML tools, ELT pipelines, modeling (dbt), and cloud data warehouses (Snowflake).
  • A leader who thrives in ambiguity, excels at cross-functional collaboration, and gets energy from making an impact.
  • Able to communicate with clarity and influence—adapting from executive strategy to hands-on problem-solving.

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