Senior Partner Operations Manager
US Remote @Customer.io posted 3 weeks ago in Operations Management Shortlist Email JobJob Detail
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Job ID 879
Job Description
Hi, I’m Alex, Director of Revenue Operations at Customer.io, and I’m looking for a Senior Partner Operations Manager to help us scale and optimize our partner motion across systems, programs, and people.
In this role, you’ll be a strategic partner to our partner, revenue, and enablement teams—owning the infrastructure, data, and programs that make it easier for our partners to drive results. From building onboarding experiences to refining performance metrics, you’ll play a critical role in shaping how we enable and operationalize our partner ecosystem.
If you love building systems that create clarity, thrive on cross-functional collaboration, and are energized by supporting partner-facing teams with the tools and insights they need—you’ll feel right at home here.
Some things you’ll do
- Design and execute operational strategies that scale our partner programs and drive measurable impact
- Build and optimize the systems and infrastructure behind partner enablement—including CRM/PRM workflows, deal registration, and performance tracking
- Lead onboarding and certification programs that accelerate partner time-to-value
- Create training materials, technical guides, sales playbooks, and certifications tailored to partner roles and responsibilities
- Develop reporting frameworks and dashboards to track partner engagement, pipeline contribution, and overall program health
- Collaborate with Revenue Operations to build seamless internal processes for partner lead handoffs and co-selling workflows
- Deploy and manage partner learning platforms (e.g., LMS) and tools for certification tracking
- Partner with Product and Product Marketing to ensure partner-facing content is accurate, compelling, and up-to-date
- Work closely with Sales leadership on joint pipeline strategy, enablement gaps, and go-to-market alignment
- Provide after‐hours support during the final week of each month to assist the revenue team with end‐of‐month contract processing and ensure timely closing.
About you
- You bring a strong mix of strategic thinking and operational execution—you love designing programs that actually work
- You’re analytical and comfortable diving into messy data to uncover insights that shape partner performance
- You’ve built infrastructure and processes around partnerships, and understand the levers that help channel programs succeed
- You thrive in cross-functional environments and are equally effective working with Enablement, RevOps, Sales, and Product teams
- You’re energized by supporting others—making it easier for teams to go to market through clarity, structure, and enablement
- You’re a strong communicator who knows how to influence across teams, levels, and functions
- You’re adaptable, resourceful, and comfortable in environments where not everything is figured out yet
What we’re looking for
- 5+ years of experience in partner operations, partner enablement, revenue operations, or a related field
- Proven experience building and optimizing partner programs, tools, and systems (PRM/CRM)
- Strong analytical skills with the ability to interpret data and drive actionable insights
- Experience building Ideal Partner Profiles, coverage models, or acquisition strategies is a plus
- Experience working with Salesforce and BI tools (Looker, Tableau, Power BI)
- Highly proficient in Excel and SQL for reporting and modeling
- Deep understanding of sales methodologies, pipeline management, and go-to-market strategy
- Excellent communication and stakeholder management skills—you’re just as confident facilitating a training as you are building a dashboard
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